HELP & FREQUENTLY ASKED QUESTIONS (F.A.Q.)
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HELP & FREQUENTLY ASKED QUESTIONS (F.A.Q.):

>Download Troubleshooting
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>Store Questions
>Download Basics
>Using Our Site

>Important Notices

 

Using our Store:


1) System Requirements

2) Settings Requirements

3) Create An Account

4) Redeeming Credits

5) What happens when I return to the site?

1) System Requirements (Back to Top)

To play music downloads from our site, your computer should have a media player application installed and have the components necessary to support such a player.

These are the minimum requirements:

Hardware and Software Requirements and Suggestions

Windows 98 SE, Windows 2000, Windows XP, Windows Vista, and Mac OSX. Unfortunately, Mac does not support encrypted WMA and WMV download files.
Updated browser that supports 128-bit encryption ("Cipher Strength"), such as:
Internet Explorer 5.01 or later (note that some operating systems and versions, such as Windows NT 2000 with IE 5 and 6 for example, do not support 128-bit encryption)
Mozila Firefox 1.0 or later
Netscape 7 or later
Safari (see format restrictions above)
Google Chrome
A 233 megahertz (MHz) processor (such as an Intel Pentium II or Advanced Micro Devices (AMD) processor) or faster
64 megabytes (MB) of RAM or more
Sound capability
Supported Players and Jukeboxes

Make sure your computer has a supported player installed before you start downloading. The player's company website will provide you with details about hardware and software requirements when you download and install a media player. Please ensure you are operating the latest version provided by your choice player for best results.

Windows Media Player (www.windowsmedia.com)
Real Player (www.real.com)
Winamp (www.winamp.com)
iTunes (www.apple.com) supports MP3 downloads only (will not support secure WMA and WMV)
Also: Different combinations and configurations of players, browsers, and operating systems behave very differently. You may need to research each application's settings before you are able to play your downloads. For example, it helps to make sure that only one player on your computer is the default player for audio files.

If you are having trouble configuring your media player, please consult their help documentation.

2) Settings Requirements (Back to Top)

The required computer/browser settings are already appropriately set for most users.

However, if you run into difficulties, please make sure that your Browser and Firewall settings are configured to:

a. Accept cookies
b. Allow pop-ups

Please consult your Browser’s Help section about how to enable and manage these features.

3) Create An Account (Back to Top)

When the option is available, creating an account allows you to instantly download your favorite digital content using our service. Once your account is set up, you can easily return to the site to complete selecting and downloading your file(s). An Internet connection is required to use our online services.

These are generic instructions that apply to many of our stores. Some sites do not require or allow account creation and others may differ in their process.

Click the Create Account link usually found in the left column of a store.
Create a user name (using a valid email address) and password (you can use your email address to retrieve your password should you lose it).
Continue to enter any information required on the page. Read and agree to our Terms of Service.
Once all of your information is filled in click the Submit button. Your account will be created.
You will now be returned to the site’s product selections.
You can review the My Account page which will now be available to you from any page. You can click on "My History" to see past activity and access any available downloads in your account.

4) Redeeming Credits (Back to Top)

Our Coupon Codes allow you to redeem credits for downloads you can obtain right away. Simply redeem your coupon code and then start downloading products.
In some stores and/or sites we support, you will be invited to enter the code only, while in other sites you’ll be asked for additional information.

The process varies by store, but we have provided generic instructions to assist you in redeeming your code.

Go to the redemption page URL provided to you with your coupon code
In some stores, you will be invited to enter your code (and possibly additional information) and then click the Redeem, Submit, or Click Here button. You may also need to click the "Redeem" link in the left navigation section and then enter your code in the space provided.

In some cases, you will need to create an account or log in to an existing account. Please complete any required fields on the login page to redeem your songs; make sure you use a valid email address if a field is provided for that purpose. Once you Save/Submit your details, you will be able to continue and obtain your download(s).
Read and agree to our Terms of Service
Some stores will allow you to audition clips of content and preview other product selections to help you choose the downloads you wish to redeem.
On some sites, our Redemption Ticker will count down your available credits as you download.

5) What happens when I return to the site? (Back to Top)

Some of our sites only allow you to enter and redeem credits once. Most of our redemption codes will only allow entry into the site one time, so please ensure you download your choices before exiting.

We also have stores that allow you to return and continue redeeming or purchasing.

If you selected “Remember Me” in your account page, then upon your return you will usually be able to resume the same easy shopping experience.

If you did not select “Remember Me," if you deleted cookies on your computer or changed your cookie settings, or if you visit the store from a different computer, you will be required to log in with your username and password. Once logged in, you'll be able to resume the same easy shopping experience. Many times, there will be a link for Returning Customers to log in.

If you encounter any difficulties with this process, please continue to consult our Help section in regards to cookies and security settings.

In many stores, to change any of your personal information or account preferences, you can click on "My Account." You must be logged in to be able to access your account. Use this function to change information or review information about your account.