HELP & FREQUENTLY ASKED QUESTIONS (F.A.Q.)
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HELP & FREQUENTLY ASKED QUESTIONS (F.A.Q.):

>Download Troubleshooting
>Store Troubleshooting
>Store Questions
>Download Basics
>Using Our Site

>Important Notices

 

Online Download Basics


1) Is my computer compatible with your downloads?

2) Do you support iTunes and Mac users?

3) For best results when using Internet Explorer (Cookies, Browser Settings, Security) OR My browser blocked my download.

4) Are there territorial restrictions?

5) How long does it take to download a file to my computer?

6) Where should I save the downloaded file?

7) Can I burn my content onto a CD?

8) How do I transfer the files to my media player or portable device?

9) What is My History?

10) Can I remove a product from My History?

11) What is a media player?

1) Is my computer compatible with your downloads?(Back to Top)

If you are downloading an MP3 file, then yes MP3s come DRM-free and are playable on all computers and most handsets.

2) Do you support iTunes and Mac users? (Back to Top)

Yes, our services support Mac users. MP3s and any other DRM-Free file can be downloaded and played on a Mac, in iTunes, on an iPod and iPhone.

MP3 songs, m4v videos, and other non-encrypted, in-the-clear online download formats (PDF, JPEG, etc.) will work on Mac, as will non-encrypted (no DRM) WMA and WMV files.

Note: Secure Windows Media Audio and Video (WMA and WMV) files are not compatible with the Mac OS or iTunes. Encrypted WMA files cannot be directly converted to any other format. However, encrypted WMA files you purchase or redeem can be burned to a CD several times and/or moved to WMA-supporting portable devices. Please be sure to check the file type if you are having difficulty playing a file on your Mac or in iTunes.

3) For best results when using Internet Explorer (Cookies, Browser Settings, Security) OR My browser blocked my download.(Back to Top)

We recommend using Internet Explorer as your browser and ensuring that the internet settings are set to accept all cookies.

Please try the following:

We recommend the following:

Go to Tools-->Internet Options-->Security-->Custom Level button, and scroll down to the "Download" section. There should be three check boxes. Make sure they all say "Enable" so your browser may support in-window downloads. Please make sure you are not in the "ActiveX" section. Click OK. Please close and reopen the browser, and then try your download again.

When downloading, Please choose “Save” rather than "Run" or “Open.” Choose a location you will remember such as "My Music" or "Desktop".

4) Are there territorial restrictions? (Back to Top)

Usually, yes. Many songs have territorial restrictions that will prevent people outside of certain countries from retrieving the content.

5) How long does it take to download a file to my computer?(Back to Top)

The time required to download a file to your computer depends on the size of the file, the file type, and the speed of your internet connection.

Typical download rates for a 3 minute MP3 music track of 3.5MB size are:
28.8k modem = 20-25 mins
56.6k modem = 10-15 mins
ISDN = 5-10 mins
Cable / DSL / T1 = less than 1 min

Your internet service provider can also provide you with information about the speed of your connection.

6) Where should I save the downloaded file? (Back to Top)

Most computers/browsers default to a certain location automatically - oftentimes, this is a folder called "My Music" or “My Videos” within the main "My Documents" folder on the hard drive. AOL users often default to "My Downloads" within their AOL folders and iTunes to their own iTunes music folders, etc.

You can always tell your computer where you want to save your files by opening your player of choice, and configuring the destination folder or location from the top options menu. You can also control this by changing your browser settings. However, we strongly recommend that you choose to save the file on your desktop from the download prompt so it is easier for you to access after the download is completed then moving the file to your desired location.

Important note: If you have not designated a folder of choice for your downloads yet, it is possible your download may have gone to your temporary folder.

7) Can I burn my content onto a CD? (Back to Top)

You can easily burn a CD from your MP3 files if your computer has CD burning capabilities. Many media players allow burning straight from their interface. Please visit the help section or website for your media player for more information on how to do this. Most WMA music that we sell also allows CD burning but with a limitation on number of burns. This is determined by the rights holder – which normally is the record label. For WMA files, please remember that in order to burn these to a CD, you must first acquire a license for each file. To do this, stay connected to the Internet while playing each file at least for a few seconds. The process of opening the file calls on the license. Once a file is licensed, you can burn it to CD-R and move it to portable devices.

8) How do I transfer the files to my media player or portable device? (Back to Top)>

MP3 files come DRM-Free and are playable on all computers as well as many handsets and portable devices. You can transfer these to most portable devices and media players.

9) What is My History? (Back to Top)

A section commonly referred to as "My History" is available on many of our stores. This section lists content that has been previously downloaded from your account. Oftentimes, products may have a download button beside them. If you had trouble downloading the first time, couldn't find your file, or need to re-download for some reason, we recommend you visit your My History and look for the download action button.

Downloading from My History should not charge you or deduct credits from your account.

10) Can I remove a product from My History? (Back to Top)

Unfortunately, you cannot remove a product from My History at this time.

11) What is a media player? (Back to Top)

Media players are software programs used to play digital music and various other media files. Windows Media Player, for example, comes with the Windows operating system. There are other players available that can be downloaded for free such as iTunes, Real Player, and Winamp.